Política de reembolso

🔄 Return Policy – Volvox

At Volvox, we offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return. To be eligible for a refund, the item must be:

• Unused
• In its original condition
• With original tags and packaging
• Accompanied by proof of purchase (e.g., receipt or invoice)

🛠 How to Start a Return

To initiate a return, please contact us at: volvox.support@gmail.com

If your return is approved:

• We will send you a return shipping label
• You will receive clear instructions on how and where to send your package

⚠️ Important: Returns sent without prior approval will not be accepted.

🛑 Damaged or Incorrect Items

Please inspect your order immediately upon delivery. Contact us right away if:

• The item arrives damaged
• The product is defective
• You received the wrong item

📧 volvox.support@gmail.com

🚫 Exceptions / Non-Returnable Items

We do not accept returns for:

• Perishable goods (such as food, flowers, or plants)
• Custom or made-to-order products
• Cosmetics and personal hygiene products
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

🔁 Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is approved, you may place a new order.

💸 Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be automatically issued to your original payment method within 7–10 business days. Please note that your bank or credit card provider may require additional processing time.

📌 If more than 14 business days have passed since approval and you haven't received your refund, contact us at: volvox.support@gmail.com